Our Warranty
Remanufactured Transmission "No Hassle Warranty"
- A remanufactured and improved torque converter is included with every transmission.
- To eliminate the possibility of front seal leaks, vibration, and premature bushing wear, all torque converters are tested for leaks, lock-up, concentricity, and balance.
- Every fully remanufactured valve body, with complete system correction and recalibration kit, is tested independently.
- All wear-prone valves are restored to stringent specifications and vacuum tested to confirm proper function.
- Each remanufactured transmission is hot, cold, load, and simulated road tested using our proprietary CARS (Computer-Aided Road Simulation) dynamometer program.
- All remanufactured transmissions are backed by the industry"s best, no-hassle nationwide warranty.
Product Warranty:
Year 2000 and Older
Personal: 36 Months/Unlimited Miles
Commercial: 18 Months/100,000 Miles
CVT Transmissions: 36 Months/Unlimited Miles
Manual Transmissions: 36 Months/Unlimited Miles
Year 2001 and Newer
Personal: 60 Months/Unlimited Miles
Commercial: Prior to 3/1/2020 18 Months/100,000 Miles
EFFECTIVE 3/1/2020 Commercial Warranty 36 Months/Unlimited miles
CVT Transmissions: 36 Months/Unlimited Miles
Manual Transmissions: 36 Months/Unlimited Miles
What does “No Hassle” mean?
- Transferrable – The warranty is attached to the VIN and fully transferrable with vehicle ownership; no fees or paperwork involved.
- Nationwide Coverage – You are covered anywhere (and everywhere) in the continental United States.
- Instant Replacement – We send out a replacement transmission as soon as a warranty claim is submitted and approved, so that you are back on the road as quickly as possible.
- Paid Parts & Labor – For warranty work done in a certified shop, we pay parts and labor.
- Authorized repairs on approved claims (after factory inspection of returned parts) will be reimbursed at a rate not to exceed the Mitchell Repair Manual published applicable flat rate schedule. Hourly rates for all authorized repairs will be paid in accordance with rate but not to exceed $50.00 an hour. Do-it yourself repairs, repairs performed by unlicensed repair facilities, or repairs made to units not originally installed by licensed auto repair facility, labor will not be reimbursed.
- RT is not responsible for any charges associated with improper transmission installation and or labor costs.
- Warranty claim reimbursement cannot exceed the total cost of the part purchased.
- RT will not assume towing, shipping, transportation charges or rental car costs
- Modified vehicles will have no warranty coverage
- If return or exchange was authorized by RT, the part needs to be received in the same assembled condition as it was originally shipped to the customer. If the part is not received in the same condition there will be absolutely NO REFUND under any circumstances. If transmission was disassembled or altered in any way without CPP written authorization the warranty will be void.
- Failure to return your core will result in the warranty being void.
WARRANTY WILL BE VOID IF:
Transmission was not properly installed.
Transmission was used for racing.
Transmission was used without proper lubrication or cooling regardless of the reason.
RT warranty claim representative will work with you to ensure your experience is a complete success.
If return or exchange was authorized by Reman Transmission, the part needs to be received in the same assembled condition and the same shipping container as it was originally shipped to the customer. If the part is not received in the same condition there will be absolutely NO REFUND under any circumstances. If transmission was disassembled or altered in any way without Reman Transmission written authorization the warranty will be void.
Our warranty claim representative will work with you to ensure your experience is a complete success.
Falsifying any information will automatically void your warranty.
Remanufacturer warrants to the purchaser that it will repair or replace, at Remanufacturer’s sole option, units that Remanufacturer determines to be defective in materials or workmanship for a period of 5 years from the original date of sale.
Transmissions with commercial applications purchased prior to April 1st, 2020 qualify for 18 months/100,000-mile coverage. After April 2nd, 2020 commercial applications warranty is 3 years/Unlimited miles.
Vehicles that have been modified outside of factory specifications or otherwise misrepresented upon purchase are void of warranty.
This warranty is attached to the VIN at the original date of sale and is transferable to future vehicle owners.
Remanufacturer reserves the right to request a copy of the original repair order before a warranty claim is authorized.
All warranty claims must have approval from Remanufacturer before any warranty work is performed.
The Remanufacturer limited product warranty will end at the expiration of time from the date of the original installation.
No repair or replacement will extend the warranty beyond the original period.
Failed units must be returned to the Remanufacturer facility for inspection within 30 days. Failure to do so will result in a denied warranty claim.
Labor allowances will be limited to labor time as determined by Mitchell On-Demand labor guide at a rate of $50 per hour, provided the original installation and warranty repair and/or replacement was performed by a licensed repair facility.
Labor payments will only be made upon receipt of the defective unit at Remanufacturer, after an inspection by Remanufacturer and determination that it is covered by this warranty, and not as a result of installation error. A repair order or detailed invoice must be presented to Remanufacturer, as well.
This warranty does NOT cover:
Towing charges, diagnostic time without prior approval, fluids (unless purchased from Remanufacturer on the original invoice), vehicle rental, transportation charges, loss of time, loss of income, loss of use of the vehicle, storage fees, or consequential, special, punitive or incidental damages. In no event shall Remanufacturer be liable for any amount of money beyond the Remanufacturer sale price of the transmission to the Purchaser plus the appropriate labor allowance as specified above.
The Remanufacturer product warranty will only be honored within the continental United States. Remanufacturer reserves the right to charge back the cost of the unit, shipping, or labor charges should it be determined that the failure was caused by improper installation, abuse, misuse, lack of maintenance, neglect, accident(s), vandalism or any other condition not covered by this warranty.
THIS WARRANTY SUPERCEDES ALL OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY FOR FITNESS FOR A PARTICULAR PURPOSE, AND THERE ARE NO OTHER WARRANTIES BEYOND THE DESCRIPTION CONTAINED
Reman Transmission (RT), used transmission warranty is limited to manufacturing defects of the following parts: transmission housing, torque converter (included for automatic transmissions) and all internal components, including gears and shafts. The warranty does not cover any external wiring, sensors, or other external parts that can be transferred from your current transmission. RT warranty does not cover any attached accessory parts, such as switches, sensors, cables, electronics etc.
Used Transmission Warranty:
Years 2000 and Older
Personal: 6 Months/ 6,000 miles (parts only)
Commercial: 6 Months/ 6,000 miles (parts only)
CVT Transmissions: 6 Months/ 6,000 miles (parts only)
Manual Transmissions: 6 Months/ 6,000 miles (parts only)
Years 2001 and Newer
Personal: 1 Year/ 12,000 miles (parts only)
Commercial: 6 Months/ 6,000 miles (parts only)
CVT Transmissions: 6 Months/ 6,000 miles (parts only)
Manual Transmissions: 6 Months/ 6,000 miles (parts only)
RT is not responsible for any charges associated with improper transmission installation and or labor costs.
Warranty claim reimbursement cannot exceed the total cost of the part purchased.
Since our inventory is located at various supplier facilities, delivery times may vary, but it normally takes 7-14 BUSINESS days (excluding weekends and holidays). Even though its uncommon but sometimes delivery times may be affected due to unusual circumstances that may require some additional time.
We offer Flat Rate Shipping (Commercial address) within Continental USA.
Residential delivery or Liftgate service will result in additional $99 fee.
All returned parts or cancelled orders are subject to a 25% handling and restocking fees, customer assumes all the shipping costs unless replacement is authorized by RT during warranty period. If order was canceled after payment was processed, but part was not shipped out, customer is responsible for the credit card processing fees (4% or $150.00 minimum, whichever is greater).
Customer is responsible for fulfilling the terms of payment. If customer defaults on the payment terms he/she will be responsible for all of the charges associated with collection. These charges will include all collection costs and attorney fees.
Wrong parts ordered or parts that we're not diagnosed correctly are non-refundable.
RT will not assume towing, shipping, transportation charges or rental car costs.
Falsifying any information will automatically void your warranty.
Please note that you are purchasing used part! We do our best to make the part as presentable as possible but we make no guarantees towards the appearance of it.
Please inspect all the parts before signing on delivery.
The mileage stated is approximate whenever is available to the best of our knowledge.
RT warranty does not apply to oil leaks/damage on engines due to seals, gaskets and filters that has not been replaced.
OEM auto parts are interchangeable within multiple years, makes and models. Same part throughout multiple year range will result in a exact fit for multiple makes and models as determined by OEM standards.
Deposits made to us are non-refundable unless otherwise noted.
If return or exchange was authorized by RT, the part needs to be received in the same assembled condition as it was originally shipped to the customer. If the part is not received in the same condition there will be absolutely NO REFUND under any circumstances. If transmission was disassembled or altered in any way without RT written authorization the warranty will be void.
Our used transmissions are tested when possible, visually inspected and cleaned.
WARRANTY WILL BE VOID IF:
Transmission was not properly installed.
Transmission is not installed within 14 Business Days from delivery.
Transmission was not re-flashed or re-programmed (whenever required).
Transmission was used for racing.
Transmission was used without proper lubrication or cooling regardless of the reason.
RT warranty will cover only a one-time claim per product purchased from us.
RT warranty claim representative will work with you to ensure your experience is a complete success.
We reserve the right to charge any applicable fees in connection with processing of your warranty claim.
RT warrants the original purchaser only. We guarantee that any used transmission sold by RT shall be in working condition and is subject to the following terms and conditions.
Used Transmission definition:
The term used transmission shall mean, a used transmission housing, torque converter (included for automatic transmissions) and all internal components, including gears and shafts. All other accessories attached, left on the transmission for the convenience purposes only.
Subject to the limitations listed below, RT at its discretion will either send a replacement transmission of the same kind that is available at the time or refund the customer purchase price if transmission is defective and no replacement is available.
RT will not be responsible for any labor cost incurred by the customer, unless prior agreement is made.
Warranty limitations:
RT warranty applies to the used transmissions ONLY.
This warranty will not apply if:
- Repair or replacement required as a result of any accident or misuse.
- Repair or replacement of any transmission components.
- Transmission was used for competition racing or related purposes.
- Transmission has been repaired or remodeled to which any part or accessory is not conforming to original manufacturer specifications has been installed.
- Transmission is damaged as a result of overheating or lack of lubrication.
RT warranty does not apply for an initial installation.
RT warranty claim must be submitted and authorized by RT warranty technician prior to any work being performed.
Purchaser needs to submit documentation, as required within 5 business days, otherwise your claim will be denied, no exceptions.
Handwritten documentation is not acceptable.
Receipts paid in cash are not acceptable.
Vehicle use shall be immediately discontinued once the issue or problem has been identified, otherwise warranty will be void.
Limited liability:
The RT liability is solely and exclusively limited to supplying a replacement transmission whenever one is available or refunding customer the amount of purchase price. RT does not assume any liability associated with labor costs, replacement of transmission fluid, or damage to other transmission parts or components, towing charges, telephone calls, freight, lost profits, lost time, substitute transportation or replacement vehicle or any other consequential damages. RT assumes no responsibility for any failure resulting from improper installation, modification of the product faulty or incompatible parts and accessories and/or abnormal use of operation.
State and federal laws regulate odometer mileage for most used automobiles, but odometer mileage determinations for used engines, transmissions and their parts are not practically possible. Determination of mileage use for used transmissions cannot be done with certainty since the transmissions are often sold and/or transferred apart from the original vehicle in which they were originally installed. Therefore all representations of mileage are estimates.
RT offers an extensive transmission warranty regardless of the mileage, based upon our expertise and evaluation of our products.
USED TRANSMISSION
INSTALLATION PROCEDURE REQUIREMENTS
PLEASE READ BEFORE INSTALLATION
Prior to the installation and operation of this recycled product, it is necessary to perform certain inspections, change over accessories and perform a routine maintenance to insure uninterrupted service. Some accessory parts and components have been left attached for your convenience only. These accessories may save some time during installation, however the professional installer is responsible for the parts and accessories exchange. Parts, change over accessories and wear and tear items are left for convenience only and are not covered under warranty. Please address any warranty questions through our website.
PLEASE FOLLOW OUR PRE-INSTALLATION CHECK LIST TO AVOID MOST COMMON CAUSES OF FAILURES!
FAILURE TO COMPLETE THE FOLLOWING CHECKS WILL VOID YOUR WARRANTY!
PRE-INSTALLATION CHECKS:
- Identify the cause of original transmission failure and make appropriate repairs.
- Check for compatibility of the replacement transmission.
- Before installation, remove oil pan, replace filter and in line filters for oil cooler.
- Replace converter seal and all external seals.
- Carefully install torque converter into the front pump, check for pump shaft or input shaft for proper installation.
- Change over or replace all sensors with new ones.
- Flush transmission cooler lines and radiator with a power flush or “Cooler Flush Kit” to ensure cooling system is flowing.
- Replace radiator and cooler if recommended by manufacturer.
- Clear all transmission computer codes prior to starting or operating. Have dealer reset and program shifted adapts.
- Fill transmission with OEM recommended fluids.
- Check the differential section of the transmission for proper level of fluids.
- Make sure axle side gears are in place.
Remanufactured Transfer Case:
Reman-Transmission warrants to the purchaser that it will repair or replace, at Reman-Transmission’s sole option, units that Reman-Transmission determines to be defective in materials or workmanship for a period of 3 years from the original date of sale. Transfer Cases with commercial applications purchased prior to April 1st, 2020 qualify for 18 months/100,000-mile coverage.
Vehicles that have been modified outside of factory specifications or otherwise misrepresented up-on purchase are void of warranty. This warranty is attached to the VIN at the original date of sale and is transferable to future vehicle owners.
Warranty concerns shall be called into Reman-Transmission at 888-242-2605. Reman-Transmission reserves the right to request a copy of the original repair order before a warranty claim is authorized.
All warranty claims must have approval from Reman-Transmission before any warranty work is performed.
The Reman-Transmission limited product warranty will end at the expiration of time from the date of the original installation.
No repair or replacement will extend the warranty beyond the original period.
Failed units must be returned to the Reman-Transmission manufacturing facility for inspection within 30 days.
Failure to do so will result in a denied warranty claim.
To return a failed unit, please call Reman-Transmission at 888-242-2605.
Labor:
Labor allowances will be limited to labor time as determined by Mitchell On-Demand labor guide at a rate of $50 per hour, provided the original installation and warranty repair and/or replacement was performed by a licensed repair facility. Labor payments will only be made upon receipt of the defective unit at Reman-Transmission, after an inspection by Reman-Transmission and determination that it is covered by this warranty, and not as a result of installation error. A repair order or detailed invoice must be presented to Reman-Transmission, as well.
This warranty does NOT cover:
Towing charges, diagnostic time without prior approval, fluids (unless purchased from Reman-Transmission on the original invoice), vehicle rental, transportation charges, loss of time, loss of income, loss of use of the vehicle, storage fees, or consequential, special, punitive or incidental damages.
In no event shall Reman-Transmission be liable for any amount of money beyond the Reman-Transmission sale price of the transmission to the Purchaser plus the appropriate labor allowance as specified in section above.
The Reman-Transmission product warranty will only be honored within the continental United States.
Reman-Transmission reserves the right to charge back the cost of the unit, shipping, or labor charges should it be determined that the failure was caused by improper installation, abuse, misuse, lack of maintenance, neglect, accident(s), vandalism or any other condition not covered by this war-ranty.
This Warranty and any claim related to or arising out of this Warranty shall be governed and con-strued in accordance with the laws of the State of Wisconsin (without giving regard to the conflicts of law provisions thereof). No such claim shall be commenced, prosecuted, or continued in any forum other than the state or federal courts located in the City of and County of Milwaukee.
THIS WARRANTY SUPERSEDES ALL OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY FOR FITNESS FOR A PARTICULAR PURPOSE, AND THERE ARE NO OTHER WARRANTIES BEYOND THE DESCRIPTION CONTAINED HEREIN.