Frequently Asked Questions ​

A: Typically, your part will be shipped within 2-3 business days. Please allow additional time due to weather delays or unforeseen circumstances

A: Your remanufactured part will arrive in a POD. A POD is a special container designed for the shipping of the part and core return. You will find carrier and tracking information along with shipping confirmation email through our website.

A: Our checkout process is designed to verify compatibility of your part, based on VIN (Vehicle Identification Number), which you will be asked to enter during the checkout. Your credit card will not be processed until verification is complete. Should we need any additional information, you will be contacted by a member of our sales support team.

A: Our checkout process is designed to verify compatibility of your part, based on VIN (Vehicle Identification Number), which you will be asked to enter during the checkout. Your credit card will not be processed until verification is complete. Should we need any additional information, you will be contacted by a member of our sales support team.

A: Our Remanufactured Transmissions always come complete with fully remanufactured torque converter. Often it will also include a new radiator.

A: Yes, our Remanufactured transmissions always come with torque converter.

A: To qualify for our free shipping service, customer’s delivery address must be in commercially zoned location. Home business is not considered as commercial address. Commercial/ Business address location is capable of receiving freight without the need of prior notification or appointment setup and capability of unloading with forklift from the delivery truck. Please ship directly to your repair shop or dealership performing repairs to utilize free shipping with us.  Under normal circumstances order are received within 7-10 Business Days (Excluding weekends and Holidays). However, due to increasing order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as possible. Please note all shipping times are estimates and not guarantees. 
Reman Transmission will not be responsible for any additional fees that carrier may charge due to re-delivery or storage.
 All engines and transmissions are inspected before shipping to purchaser. However, damage may occur during shipping. We request that customers inspect all engines and transmissions at the time of delivery for any damage. Report damaged, wrong or missing parts before signing any shipping documents. Damage, wrong or missing parts should be reported by the purchaser at the time of delivery. Failure to report damages before signing shipping documents, places responsibility on purchaser (receiver). Purchaser refers to any representative of the company designated to sign for delivery.

A: All major credit cards are accepted through our website. Payments are also accepted in the form of Chase QuickPay. Please note, your payment has to clear before your item will ship.

A: Our sales and customer support team will get it processed. You will be contacted if any additional information is needed. You will receive your tracking number, once your order is shipped. 

A: The best method to contact us is through our Contact Us page on our website. We typically answer all messages within the same day (usually within 1 hour). Should you have any questions, please feel free to call us at (888) 242-2605.